Forum Discussion

DavidWilkinson's avatar
DavidWilkinson
Community Member
2 years ago

Replay 360 not recognizing webcam

I'm trying to do a screen recording including the webcam in Replay 360, however I can't select the webcam I have connected.  All I can select is the built-in laptop webcam.   I have a Blackmagic des...
Replay 360
storyline 360
Studio 360
JohnMorgan-c50c's avatar
JohnMorgan-c50c
Former Staff
2 years ago

Hi Piotr,

Thanks for reaching out! I understand your webcam is not being recognized by Replay 360. I'm happy to work with you to figure out why this is happening! I have a couple of follow-up questions regarding your setup so I can understand what you are experiencing a little better.

  • Has this always been the case or is this a new experience since a software update, like a Windows update?
  • Have you tried the steps to fix the erratic behavior listed in the article in my previous post or done a repair of Replay 360?

If those suggestions don't help, please reach out to our support team through a support case so we can troubleshoot further.

  • PiotrSzymanski-'s avatar
    PiotrSzymanski-
    Community Member
    2 years ago

    Hi John,

    Thank you for your tip, but unfortunetly it’s a case which i was able to populate on any different PCs and Windows from 7 to 11. Also, reinstallation doesn't resolve the issue. 

    • StevenBenassi's avatar
      StevenBenassi
      Staff
      2 years ago

      Hi Piotr!

      Thanks for the feedback and sharing the troubleshooting steps you've implemented so far. Sorry to hear you are still running into issues with your webcam not being recognized by Replay 360!

      I see you've already opened a support case. Great move! It looks like my colleague Fannie May has connected with you and sent you an e-mail with some troubleshooting steps. I'd recommend giving those a try to see if that does the trick!

      We'll continue this conversation over in your support case!

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