Forum Discussion

KatrinaHunter-c's avatar
KatrinaHunter-c
Community Member
4 months ago

Replay 360? Pixelated videos?

Has anyone used Replay 360 and if so, how? I was testing it out since I've never used it before and when I created text for the lower third, it was distorted and pixelated. The same with the video I inserted.

  • BrendaBush's avatar
    BrendaBush
    Community Member

    I am having a similar problem.  Once previously created files are opened, they are pixilated; however, are fine once published. Of course, you can't work in files when you can't see the graphics. I uninstalled, rebooted, and reinstalled the software with same results.

  • Good Morning - I have uninstalled and reinstalled Replay 360 and also "repaired."  If I record a video directly in Replay 360, I do not have the pixelated static/fuzz.  However, any video I try to import has the problem.  What do I do next?  I need to be able to "see" the videos unpixelated to edit.

    • KellyAuner's avatar
      KellyAuner
      Staff

      Hi Elizabeth!

      Thanks for reaching out and I'm sorry to hear your videos are pixelated. Since you've already tried to repair the software, I've opened a support case on your behalf. You'll be hearing from one of our Support Engineers shortly.

      • ElizabethHerron's avatar
        ElizabethHerron
        Community Member

        I have used some of the community-reported workarounds, but it seems like this issue has been present for more than a year, so it is probably something that should warrant a true fix.

        Thanks!