Forum Discussion
SherylHouston
9 years agoCommunity Member
Replay Crashing
  Does anyone else have issues with Replay crashing and then losing the file?  
KatieRiggio
6 years agoStaff
So sorry you ran into this, Layton!
The nature of a crash can be tricky to identify. Referencing a few cases, it looks like the culprit varied from file corruption and working on a network drive.
These best practices to help mitigate the risk and a Replay 360 repair are good places to start.
If everything checks out there, would you be willing to work with our Engineers so we can pull a few system logs? The results will help us verify whether a bug is affecting the tool or if something else is causing the crash.
Let me know if there's anything else I can do, as I'm happy to help!
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