Forum Discussion
Replay not tracking cursor properly?
Has anyone else had this problem? Basically, I'll be taking a screen recording in Replay and selecting different tabs/options in this video. However, when I view the screen recording in Replay. my c...
Hi Carl,
I'm sorry to hear that you're experiencing this issue with your screen recording! I see you’ve reached out to our Support Engineers and are working with my teammate, Phil. Was your IT team able to review the steps listed in this article?
If you need further assistance, please let us know! We can continue the conversation in your support case to keep everything in one place.
Hi Gerhard,
I'm happy to help troubleshoot!
- Are you working on your local hard drive? Working on a network drive or a USB drive can cause erratic behavior. Here are some tips for managing project files in Replay 360.
- Have you reviewed this article on how to fix erratic or unexpected behavior?
Please let me know if you need additional assistance on this! You can reach out here or privately in a support case so we can investigate further.
Hi Kelly,
Thanks for your tips, but I ended up switching to a different software.
Cheers,
Gerhard