Forum Discussion
Replay only captures part of the screen
I have tried using full screen as well as dragging the capture window to ensure that it covers the whole screen, but no matter what variations I try, it only captures the top left quadrant of the screen. Strangely, when I took a screen shot of the Replay screen to put it into the attached Word doc, the screen shot had Replay only in the top left of the screen. Never seen that before so I suspect it's related to the issue
I am still on the 30 day trial.
15 Replies
Hi Henrik,
Sorry to hear that you ran into a similar issue. I went ahead and opened a support case on your behalf so we can get you in touch with our support engineers. You're in good hands, and someone from our team will be in touch with you shortly!
Is there a result yet?
How many posts does it take to sort out the issue?!
Hi Simon,
Thanks for reaching out. I understand your frustration, and I'm happy to help!
I've gone ahead and opened a support case on your behalf. I'd like to have our talented Support Engineers weigh in on this and take a closer look at your current setup.
We'll continue the conversation over in your case. Hope you have a nice afternoon!
