Replay recording the wrong part of the screen

Hi, Tom -- Sorry to hear of your troubles! May I ask if you are finding this in more than one instance? And can you confirm that you are working locally to avoid odd or erratic behavior? Please see this troubleshooting document and let us know if you are all set or are still having difficulties. 

Hi Tom!

The webcam records along with your screen capture if you have the camera on. If you do not wish to see this, you can simply control this via the Mix when editing.

As you can see in this image - the web cam is on the B track, but is no longer in the preview window as I've set the mix to only include the A track.

As for your recording window, I'm not seeing the buttons you were referring to. Does your computer meet the specifications here? Do you have a problem if you start a new project?

Hey guys, thanks for the help.

In answer to your questions, I'm working locally and I've been through all the troubleshooting guides and computer specifications and there's nothing in there.

Leslie - the problem isn't seeing the webcam, the issue is that if you look at the screenshot of the recording, that red line you can see is the edge of the box you resize to determine your recording area. So the process I'm going through is:

1. click record

2. resize recording box

3. click record

4. Replay records another area of the screen to the area I specified

Since I sent this in, I've been playing about further at work and it seems to be something to do with the resolution. When I dock my laptop and use it on a widescreen monitor, Replay behaves as expected. I'm going to move my larger monitor as a workaround, and possibly experiment with the resolution on my laptop.

Thanks all

P.s. It doesn't matter if you start a new project and I've reinstalled Replay too to see if that fixed it but it didn't.

Thanks for the update Tom. Try utilizing 96 DPI and see if that assists. Glad you were able to find a workaround.

I have been experiencing the same issues with Replay. The screen recording is showing the red box around the section which I'm trying to record and even showing my mouse clicking on other areas of the screen, apposed to what I'm actually doing?

Hi Troy!

Did you check out the DPI solution that I shared above? You can find it here.

Looks like Tom's issue was resolution related.

Hi Troy,

Our team is investigating changes to the DPI set up, as we have received a far amount of feedback that on high resolution monitors using the DPI setting currently required caused some headaches (figurative and literal, from eye strain). I don't have a time frame to offer in regards to when that type of change will be available, but we'll keep folks posted in the forums once there is additional information to share.

We'll keep you posted with any other info Troy! 

Any updates on this? Just ran into this issue, and see it was initially brought up over 3 years ago...