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LynneKoltook045's avatar
LynneKoltook045
Community Member
3 years ago

Request help with trying to Publish a short video in Storyline360

I am working with a newly downloaded Trial Version of Storyline360. I'm practicing making a short video from slides. When I try to Publish the slides as a Video I get the error message: An unexpected error occurred while publishing to video. If the problem persists contact support. 

My short demo practice is only 4 slides for now. I've attached the file.

Thank you

 

 

  • MichaelHinze's avatar
    MichaelHinze
    Community Member

    Hm, I published your file as a video and it worked for me. Maybe restart Storyline and/or Windows and try again.

  • Thank you Michael and Joe. I changed my UserAccountControl to Off, rebooted my PC, put my UAC back to the normal setting and then I was successfully able to publish my video after I reinstalled Storyline. Thanks for your help!