Forum Discussion

SamuelWeber's avatar
SamuelWeber
Community Member
13 years ago

Resource Document Not Working?

Has anyone experienced issues with the resource section in the player controls? We upload a word doc and we cannot seem to download it once we have uploaded the course to the LMS - Sumtotal. It's n...
storyline 360
AshleyT-Pollard's avatar
AshleyT-Pollard
Staff
12 years ago

Hi Seleta,

I don't see where Samuel connected with our Support team so I don't have further information to offer on his situation. If it's one particular pdf that isn't working, I'd look into that one specifically and see what may be different about it (located in a different folder, file name, etc.). You'll want to work with all local project files to prevent odd behavior and ensure that your file path is under 260 characters and doesn't include any special characters, symbols, etc. 

You may want to also try loading this pdf to another Storyline file, to see if it's something with the PDF or the Storyline course itself. If the file works in a new course, you can try importing the existing Storyline file into a new project to resolve any issues. 

If you continue to experience some odd behavior, we're happy to take a look. Can you share the .story file here with us? If you'd prefer you're welcome to share it here too.