Forum Discussion

GaryDickenson's avatar
GaryDickenson
Community Member
19 days ago

Resources not updating when publishing courses on Storyline

There's a bug where when publishing a project in storyline the player does not grab the latest version of the resource. It seems to cache the first version that was attached. I can't see why it would do that considering it is linked to a local file and should grab the version that is present at the point of publishing.

On googling this I can see that the problem existed over 10 years ago and hasn't been addressed in all this time?!

This really needs addressing and fixing as it's a huge time waster having to rename and reattach resources every time they are changed!

storyline 360
  • GaryDickenson's avatar
    GaryDickenson
    Community Member
    19 days ago

    Thanks, already checked those things before posting (in frustration). We have a solid efficient workflow where documents are stored in a set asset folder where the name remains the same. Hopefully it's an easy option I've missed because logically that made most sense to look for but alas I fear not.

     

    When you're producing many courses each with many resources it's a real bind!

  • TianxuanLiu's avatar
    TianxuanLiu
    Community Member
    19 days ago

    I encountered a similar issue before. It could be due to cached data on the LMS server or in your browser. Try launching the course in Incognito mode to see if that helps.

    • GaryDickenson's avatar
      GaryDickenson
      Community Member
      18 days ago

      Thanks. I've done some tests and it's not cache related it's definitely a problem with storyline (am using the review360 not an LMS). I posted up a changed doc to a new review and it showed the old doc. I will need to escalate this to support

      • JoseTansengco's avatar
        JoseTansengco
        Staff
        14 days ago

        Hi Gary,

        Sorry to hear that you ran into this issue.

        We're not seeing this being reported by other users so there's a possibility that the incident is isolated. Please open a case with our support team to connect with a support engineer. We'll be able to test why your Review 360 course is not updating once we have a copy of your course for testing!

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