Resources tab keeps showing up even when not checked

Hi Jeff,

For the slides where the 'Resources' tab is appearing randomly, did you check the slide properties to see if you have the 'Player feature' set to 'Custom for the selected slides'? 

If your slides are using the custom option, you may have Resources tab checked in the Slide Properties, which overrides the player settings. 

Let me know if this works for you! 

Never mind - a co-worker told me to check the first slide. I had no idea there was a checkbox there for showing or hiding the Player features including the Resources link.

Hard to say without seeing the file Michelle - can you share it.

Here is the file.  

Well mysteriously , it now is not showing the resources tab.  So I am going to chalk today's fun up to gremlins in the system.  Cheers!

Thanks for popping in to share an update, Michelle. Glad to hear that it's working for you.

We only take the good gremlins with no questions :)

I have the same problem except that after I deselected Resources it showed two Help links. I deselected Help and now there are two of them listed in the Player, one selected and one deselected. Only one Help displays in the course now, but the Resources link is still there.

This continues to occur consistently. I will deselect 'Resources' and it will disappear for a time, but it returns randomly and makes me a bit crazier than I already am.

Thanks for your reply. Yes.. I do work with many programs and slides with custom settings and I'm pretty familiar with the custom properties options, but this is not the problem. When this first began happening,  I thought that I had simply missed the checkbox and took the check out of the box. However, when I ran a preview of my set, it had reappeared in the player window with a check back in the options box without my input. This is occurring randomly but fairly consistently and I've submitted a support ticket. I'll post anything I learn that may be of help to others and again, i appreciate your response.

Thanks so much for sharing what you are experiencing, Jeff! 

I see that you are working with my colleague Renato. You're in great hands. We'll continue the conversation in the support case. 

Have a great afternoon!