Forum Discussion

MerlinVandeBraa's avatar
MerlinVandeBraa
Community Member
4 years ago

Results on Rise 360 not submitting to Blackboard Gradebook

Hi everyone, Just wondering if anyone has had any experience with this... We have a number of Articulate Rise files embedded in our online courses (on Blackboard). Occasionally we get learners who...
rise 360
MerlinVandeBraa's avatar
MerlinVandeBraa
Community Member
4 years ago

Hi Lea, 

Apologies, let me re-upload. This could be an issue for some learners, but for some it seems that it's just not working.

I've sent some screen shots of the unit set up.

Many thanks :)

hazelB's avatar
hazelB
Staff
4 years ago

Hi Tom! Thanks for sharing the screenshots.  Since it's happening only to a few learners, here's what I could think of:

-Learner left the course open too long in the browser. LMSes have different session time-outs, so this may be an issue I can think of.

-As Lea mentioned in her reply above, the learner may have been exiting the course by closing the browser window instead of using the exit course button (in your case, the custom Submit Results button shown in the screenshot AR_last_page.png that you shared.)

  • MerlinVandeBraa's avatar
    MerlinVandeBraa
    Community Member
    4 years ago

    Hi Hazel,

    Thanks for your response and the suggestions (and thanks to the team - really helpful and timely replies!).

    Last question... Do you know if the Blackboard LMS has any particular quirks in relation to Articulate Rise? Like the examples, you mentioned above about LMSs having session time outs.

    Thanks,

    Tom

    • hazelB's avatar
      hazelB
      Staff
      4 years ago

      Hi Tom!

      Found this in Blackboard's site, but it does not mention how long before a session times out. I think it would be best to ask them directly.

      I am not familiar with Blackboard LMS --- maybe other folks in the community can also chime in about their experience using it with Rise 360.