Forum Discussion
Resume State Not Working Correctly in Storyline 360
Hi,
I have a test that people only get two attempts to pass, published as SCORM 1.2. If a person fails the first time and then closes the test, I have the property set to Always Resume so the test opens on the results screen where they can click Retry Quiz to take their second attempt. I have this set up like this in many tests. For some reason, the test I'm now trying to finalize, when it opens, it opens to a random feedback screen. I've compared the properties to a test that I know is working correctly, and I don't see what is wrong. I'm testing in SCORM Cloud.
When I published as SCORM 2004, it doesn't "remember" the first attempt when I fail and close the test. It opens on the title page instead of the results page, and it doesn't max out at two failed attempts. However, if I fail and then choose the Retry Quiz button (instead of closing), it tracks the first attempt and doesn't let them try again after they fail a second time.
Any suggestions on how to fix this?
Thank you!
You can see where to set the version in Step 5 here.
6 Replies
Which version of SCORM 2004 are you publishing as?
If you aren't already, I'd suggest using the 4th edition to give yourself a better chance that the suspend data isn't causing you a problem.
How do I check the SCORM 2004 version? I checked the IMS Manifest, and it says:
<metadata>
<schema>ADL SCORM</schema>
<schemaversion>CAM 1.3</schemaversion>
<adlcp:location>metadata.xml</adlcp:location>
Also - all of the quizzes that I have set up like this are published as SCORM 1.2, and work. I had originally set this one up as SCORM 1.2, and when it didn't work, I decided to try SCORM 2004, but that also doesn't work. I'm going to try rebuilding it to see if there might be a "bug" in the file.
You can see where to set the version in Step 5 here.
Hi TammyPrewitt,
That definitely sounds frustrating! Since you’ve already compared settings with a working file, a few things you might check:
- Slide triggers and navigation: Make sure the results slide is set as the “initial scene” and that no stray triggers or revisiting settings are directing users to another slide on resume.
- Resume data limits (SCORM 1.2): SCORM 1.2 has a smaller suspend data limit, which can cause resume issues — especially in longer courses. If that’s the case, switching to SCORM 2004 (3rd or 4th edition) usually fixes it.
- LMS resume behavior: In SCORM Cloud, double-check “Always resume” is set to Prompt to Resume or Always Resume and that caching isn’t interfering.
If none of that helps, try importing your slides into a new Storyline file — sometimes that resets any corrupted navigation or results logic.
Hope that helps you get it sorted!
