Forum Discussion

KatePreston's avatar
KatePreston
Community Member
1 month ago

Review 360 - Anyone experience issues with feedback not posting?

Hi,

Has anyone else experienced issues where a colleague is accessing a course via Review 360 (added via email and shared link as they are not license holders), and the comments they are trying to leave as feedback are not posting?

This is the information they sent me:

I have logged in on my side, and there's no feedback recorded, no emails have triggered to me either. 

I can't work out if this is an issue with my IT systems or if it is an Articulate glitch.

 

Any help would be appreciated! 

Review 360

4 Replies

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    30 days ago

    Hi KatePreston​!

    I'm sorry to hear Review 360 is not loading your stakeholders' comments as expected!

    I'd like to connect you with our support engineers so they can work with you directly on this issue. I've opened a support case on your behalf, and they should be connecting with you via e-mail shortly!

    We can continue the conversation there to keep all information in one spot.

  • MauraSullivan-9's avatar
    MauraSullivan-9
    Community Member
    22 days ago

    I have SMEs that are now having difficulties posting comments. My project is not locked down. After they enter their email address, the field appears where they would add a comment. Unfortunately, they cannot click into the field.

    • EricSantos's avatar
      EricSantos
      Staff
      19 days ago

      Thanks for chiming in here, MauraSullivan-9! I’m sorry your SMEs are running into this as well.

      If reviewers can enter their email address but can’t click into the comment field, that’s not expected behavior and is often tied to the browser or local environment rather than the Review 360 item itself.

      As a quick check, it can help to have them clear their browser cache and cookies, then try opening the link in an incognito or private window to rule out extensions, or test in a different, fully up-to-date browser with JavaScript enabled.

      If the comment field is still unresponsive after trying those steps, the best next move is to open a support case so our support engineers can dig into what’s happening in that environment and help get things working again.