Forum Discussion

KatePreston's avatar
KatePreston
Community Member
2 days ago

Review 360 - Anyone experience issues with feedback not posting?

Hi,

Has anyone else experienced issues where a colleague is accessing a course via Review 360 (added via email and shared link as they are not license holders), and the comments they are trying to leave as feedback are not posting?

This is the information they sent me:

I have logged in on my side, and there's no feedback recorded, no emails have triggered to me either. 

I can't work out if this is an issue with my IT systems or if it is an Articulate glitch.

 

Any help would be appreciated! 

Review 360

2 Replies

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    2 hours ago

    Hi KatePreston​!

    I'm sorry to hear Review 360 is not loading your stakeholders' comments as expected!

    I'd like to connect you with our support engineers so they can work with you directly on this issue. I've opened a support case on your behalf, and they should be connecting with you via e-mail shortly!

    We can continue the conversation there to keep all information in one spot.