Forum Discussion
Review 360 - Feedback disappeared
Hi JudeReynolds-56!
Sorry to hear that Review 360 comments are behaving so erratically! I understand how frustrating that can be.
I'm happy to connect you with our senior support engineers. I've just opened a support case on your behalf, so they can troubleshoot with you privately on this issue.
We can continue the conversation there, to keep all information in one spot.
Hi JennCooper!
I'm sorry to hear you and your colleague are having trouble accessing Review 360 comments!
It's helpful to know that you've already checked the 'Resolved Comments' option. I'd like to connect you with our support engineers, so they can have a closer look at this behavior.
I've opened a support case on your behalf and they should be connecting with you via e-mail, shortly!
We're experiencing the same issue where the comments are lost. I noticed again just now how one comment I posted disappeared then reappeared - I saw this happen a couple of times for the same comment.
I've resorted to keep exporting to CSV so at least I have them saved somewhere.
Can you open a support case for me too :)
If it helps this just came up after a comment disappeared and I was waiting for it to reappear.
Hi JudeReynolds-56!
Sorry to hear that Review 360 comments are behaving so erratically! I understand how frustrating that can be.
I'm happy to connect you with our senior support engineers. I've just opened a support case on your behalf, so they can troubleshoot with you privately on this issue.
We can continue the conversation there, to keep all information in one spot.