Forum Discussion
Review 360 - Not all Comments export
Hello, I'm trying to export comments for a course in Review 360 however only comments from the first lesson are exporting. I've attached screenshots of the Feedback tab (partial) and the resulting csv export (full) to show the discrepancy.
This also happens when exporting to pdf. Thanks for any help you can offer!
Hi Sarah!
Thanks for sharing the screenshots! It sounds like you're seeing parts of the comments missing when exporting.
After exporting the comments in the CSV format, where does the file open? Excel, Numbers, Google Sheets, etc.
Secondly, which browser are you using? Have you tried using a different browser and then exporting the comments to see if the entire comment is displayed? If not, do you mind trying that and keeping me posted on your findings?
We'll make sure you can print the entire comments from Review 360!
- SarahStillingsCommunity Member
Hi Lauren,
I was using Chrome and opening the csv in Excel. I actually tried again today and it seems to be working now. Perhaps it was a temporary service interruption causing the issue. Thanks for your response!
- JohnJenningsCommunity Member
Hello...I am experiencing the same issue when exporting to .pdf I have tried all browsers, export options with no success.
Hello John!
Sorry, you're running into this issue! I've tested this on my end using Chrome and exporting the comments to a .pdf and the .pdf opened in another tab. Would you mind sharing what you see on your end?