Forum Discussion

JenniferNels250's avatar
JenniferNels250
Community Member
7 years ago

Review 360: Constantly Logging Out

I am being constantly logged out of Review 360, even if I tick the "Keep me logged in" box. This has been occurring for about a week. Previously, I would only have to log in after an update. It's ...
Review 360
ShannonConnor's avatar
ShannonConnor
Community Member
7 years ago

It drives me crazy when a solution is to clear the cache. That clears out of lot of things that I don't want to touch. Is there another solution, please?

  • SteviPage-7f5bc's avatar
    SteviPage-7f5bc
    Community Member
    7 years ago

    This happens still, despite clearing out the cache. It never used to. Why do
    we suddenly need to do this all the time?

    • KatieRiggio's avatar
      KatieRiggio
      Staff
      7 years ago

      Greetings, Stevi!

      Thanks for these key updates, and I'm so sorry you're still running into this. I'm going to connect you with our Support Engineers so we can best troubleshoot this logging out behavior. Look out for an email from the team, and I'll follow along to share any relevant information here!

  • KatieRiggio's avatar
    KatieRiggio
    Staff
    7 years ago

    Hi there, Shannon. Very sorry you're facing this issue as well–I'd love to help!

    I'll circle back to this discussion with any insight as soon as our team determines what's causing this problem. Please feel free to also connect with the team by using this link. They'll work with you 1:1 to make sure Review 360 is running smoothly!