Forum Discussion

JenniferNels250's avatar
JenniferNels250
Community Member
7 years ago

Review 360: Constantly Logging Out

I am being constantly logged out of Review 360, even if I tick the "Keep me logged in" box. This has been occurring for about a week. Previously, I would only have to log in after an update. It's ...
Review 360
KatieRiggio's avatar
KatieRiggio
Staff
6 years ago

Greetings, folks!

I appreciate all of the insight you shared, and I'm so sorry for the trouble. It sounds like there are a few different experiences mentioned:

1. Rise 360: The 'Take Control' (from yourself) message.

If you're editing a lesson and close the browser tab, the 'Take Control' message will appear when you try to reopen that lesson. This is because the lesson is locked by you. Clicking the Take Control button should bring you back to the lesson.

To avoid seeing that message, click the back button to return to the main course menu before closing the browser tab. 

If you see a blank lesson when previewing, we can help you fix that. Use this secure upload link to share your course's Share link.

2. Rise 360: Frequent logging out.

3. Review 360: Frequent logging out.

The nature of the last two items has been hard for us to identify. Let me get this in front of the right team to see how we can best help!