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SusannNutter-e9's avatar
SusannNutter-e9
Community Member
2 years ago

Review 360 drops images when posting comments

Lengthy Storyline 360 project with a modified menu structure I published my Storyline 360 project to Review 360. And I was appalled to find that on a haphazard number of slides, some slide graphic...
Review 360
EricSantos's avatar
EricSantos
Staff
2 years ago

Hi Susann,

I'm sorry to hear you're hitting this snag! I ran some tests with a sample Storyline 360 project with images, and the menu enabled, then published it to Review 360. When I added a comment, the images did not disappear after I clicked the 'Post' button. Here's a 2-minute Peek recording of my tests.

For initial troubleshooting, kindly check if you have the latest version of your browser and if JavaScript is enabled when posting in Review 360. This article has the details on Review 360's browser support.

If the issue persists, it would be helpful to see the Storyline file to understand why the images disappear after posting a comment in Review. Do you mind attaching your project to this discussion or privately in a support case?

Thanks for your patience!

  • SusannNutter's avatar
    SusannNutter
    Community Member
    2 years ago

    Thanks, Eric,

    I'm opening a support ticket for private viewing.

    Smiles,
    Susann

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