Forum Discussion

KathleenWalsh-9's avatar
KathleenWalsh-9
Community Member
3 years ago

Review 360 Export Comments to CSV

Hello, I am trying to export comments to CSV but each time I get a download of False.htm. This has never happened before. Is this a system issue? Thank you! Kathleen Walsh
Review 360
KathleenWalsh-9's avatar
KathleenWalsh-9
Community Member
6 months ago

Hello! The export to CSV issue has resurfaced, but it only affects one course, where I receive a CSV file with FALSE in cell A1 and nothing else. Screen capture attached for reference. I think it might be a setting specific to this course, but I'm unable to determine what it could be. I have tried Chrome and Firefox as well, with the same issue.

Any guidance is greatly appreciated.

 

V/r

Kathleen

  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    6 months ago

    Hello KathleenWalsh-9​,

    Sorry to hear you're experiencing this again! Since you're only experiencing this with this specific project file, I'd be happy to take a closer look at your course, a copy of your Review link, and your current .CSV file to test this on my end. You can share materials in this thread or privately in a support case.

  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    6 months ago

    Hello KathleenWalsh-9​, 

    I see you're working with my colleague Robert within your support case. You're in excellent hands. He'll be in touch shortly via email! 

    We'll continue the conversation over in your case.