Forum Discussion

RadhaAgarwad248's avatar
RadhaAgarwad248
Community Member
5 years ago

Review 360: How to get Notifications email for Individual Projects

Hi all, From last 2-3 days, I am not getting notifications email on 360 published review link, due to this I am missing client's feedback on time. For more information, project link is published...
storyline 360
BeccaLevan's avatar
BeccaLevan
Community Member
4 years ago

Thanks for reaching out, ABO!

I checked our records and confirmed that your email address hard bounced on December 2nd. I already re-activated it, so you should receive all notifications moving forward.

Could you have someone leave a comment and let me know if you receive a notification — keep me posted!

Connect with us in a support case to share additional email addresses that aren't receiving notifications, and we'd be happy to dig in further!

  • KevinMaples's avatar
    KevinMaples
    Community Member
    4 years ago

    I was just about to contact support about this as we had noticed email notifications to the ppldesignteam@allstate.com account had been quiet for a couple of weeks which is highly unusual. Is there any chance that any notifications that came in over the last couple of weeks could be pushed back out to that account?

    Kevin Maples
    Sr. Consultant I
    Property-Liability Service Design & Support

    Allstate
    Charlotte, NC - HBW
    M: 903.521.5602
    kmapl@allstate.com

    [signature

    • BeccaLevan's avatar
      BeccaLevan
      Community Member
      4 years ago

      Hey Kevin!

      I've created a support case on your behalf so one of our support engineers can dig in deeper with you. Keep an eye out for an email from us shortly with the next steps!

      P.S. It looks like your email signature came through when you replied via email. If needed, you can remove that by clicking Edit under your response. Here's a quick Peek video if you need help.