Forum Discussion

NikkiStrawn-cc1's avatar
NikkiStrawn-cc1
Community Member
4 years ago

Review 360 Images Missing

Hi. I have created a Rise 360 course and in several places have utilized quotes on images. However, the images do not show up in the Review360 review link. It just looks like a plain colored block w...
Review 360
KellyAuner's avatar
KellyAuner
Staff
4 years ago

Hi Sandra,

Thanks for reaching out!

I'm sorry to hear that you're experiencing an issue with images in your Rise 360 course not appearing when published to Review. I'd like to ask you a few clarifying questions to help me troubleshoot.

  • Is this happening with every image in your course or a specific one?
  • Is this happening with all of your Rise 360 courses when published to Review 360?
  • Have you tried testing the Review link in a different browser?

I'd like to take a look at your file to investigate what's going on. You can upload it here or share it with our support engineers privately in a case. We will delete it from our systems once troubleshooting is complete.

  • SandraAria-501b's avatar
    SandraAria-501b
    Community Member
    4 years ago

    Hi,

    It's not happening to all the course. I haven't had that issue before. Currently I found 3 courses that are affected.

    In one of the course all the images are gray and other 2 course most of them.

    Yes I tried different browser, it's the same.

    I'll share the links.

    Best regards,

    Sandra