Review 360 links keep saving to another user's Private account, even after moving to a Team folder

Hello khanckel​,

Thanks for the detailed explanation and for outlining what you’ve already tried. You’re correct that the Reach 360 admin role is separate and shouldn’t affect publishing to Review 360.

Moving an item to a Review 360 Team folder doesn’t transfer ownership. However, teammates with the appropriate folder access should be able to publish a new version to the existing item and keep the same review link.

You can learn more about sharing items and managing folder access in Review 360: Share Items with Team Folders.

To help us narrow this down, could you confirm

• When you select Publish a new version of an existing item in Rise 360, do you see the item that was moved to the Team folder?
• If so, what happens when you select it and publish?
• What level of access do you have to the Review 360 Team folder containing the item?

If the item still isn’t available with the appropriate access, we’d be happy to investigate further. You can open a support case to share the affected course and Review 360 link privately.

In the meantime, please keep the existing Review item in place so our team can examine it.