Forum Discussion
Review 360 not playing audio
I have seen this problem a handful of times in the community but no solutions have been posted.
I uploaded multiple SL 360 files to Review and a few of them are not playing audio. The audio works fine in the Preview mode. It will only play if I click on the slide or the CC icon. I have tested in both Chrome and Edge with the same results.
17 Replies
Hi Rebecca,
Thanks for reaching out! You mentioned the audio will only play if you click on the slide or the CC button.
To clarify, are you expecting the audio to play automatically, and instead are running into a large play button appearing on the first slide? If so, that is expected behavior for certain browsers, and this article below shares more:
If the issue is not related to browser autoplay restrictions, please share your file with our support team, and they can lend a hand in figuring out what's happening behind the scenes!
