I have seen this problem a handful of times in the community but no solutions have been posted. I uploaded multiple SL 360 files to Review and a few of them are not playing audio. The audio works fine in the Preview mode. It will only play if I click on the slide or the CC icon. I have tested in both Chrome and Edge with the same results.

I'm also experiencing this problem. The slides in my Storyline 360 project are set to auto-advance without any interaction and have text-to-speech voiceover. When I review the project in Storyline, the slides function as expected. When I publish the project to Review 360, however, I cannot hear the voiceover on the 2nd slide. To hear the voiceover, I have to click the <PREV button on the player to return to the title slide (which has no audio) and then click the NEXT> button to return to the 2nd slide. This problem occurs only on the 2nd slide and only when I'm auto-advanced to the slide after launching the review. Subsequent slides have voiceover, but don't have that problem. It occurs in both Chrome and MS Edge. I've attached the Storyline file.

Hi Team, I am facing a similar issue with my module. This file has more than 200 slides, and we have used lots of 2D graphics, videos, illustrations, and so on. When I publish this Storyline file as a review link, there are audio glitches in some places (e.g., overlapping audio, missing audio). However, in the Storyline file, everything is fine while previewing. Kindly provide me with some solutions. Thank you.

Hi Rebecca, Thanks for reaching out! You mentioned the audio will only play if you click on the slide or the CC button. To clarify, are you expecting the audio to play automatically, and instead are running into a large play button appearing on the first slide? If so, that is expected behavior for certain browsers, and this article below shares more: Storyline and Studio: Media Doesn't Autoplay When Slides Advance Automatically If the issue is not related to browser autoplay restrictions, please share your file with our support team, and they can lend a hand in figuring out what's happening behind the scenes!

No, that is not the problem. The audio is supposed to play without any prompts, cues, or clicks. Audio starts on the third slide, not first. I created 15 elearnings. All were uploaded to Review, only 3 are not playing the audio unless I click on the CC icon or anywhere on the slide. All work fine in Preview mode. It is only in Review that I am running into the problem. I have tested on Chrome and Edge. Both have the same problem. I see other people have had this problem before but there is never any follow up on what the cause is or what the solutions are to fix it.

Hello Rebecca! Thank you for adding those additional details! It would be helpful to take a look at the course to see what is getting in the way. I've opened a case on your behalf with our Support Engineers so we can work with you directly. You should've received an email confirmation which includes an upload link. If you can upload your .story file to our team and include the Review link, they should be able to find the fix quickly.

Review 360 not playing audio | E-Learning Heroes

20 Replies

susanjohnson1
Community Member
2 months ago
I too am having this issue. Has there been a fix to this problem? My courses go out to 23,000 people and I can't have them continuously clicking the play button to get the audio to work.
- LaurenDuvall
  Staff
  1 month ago
  Hi susanjohnson1! Sorry for the trouble! We can definitely help. Are you finding that this is happening for all of your users who are viewing the course in Review 360? If it isn't all of them, it would be helpful to know which browser they are using to see if the behavior only occurs when viewing the course in a specific browser. Lastly, if you can provide a Review link so we can test this on our end, that would be helpful! You can share it publicly in this discussion or privately in a support case.
  - susanjohnson1
    Community Member
    1 month ago
    This occurs in most of my courses. not just 1
cvsankarsdesign
Community Member
1 month ago
It also happens to me when I publish in Review.

My sound effects are non-existent or sometime-ish.

I noticed that any narrated clips that are on the start of the timeline lose about 1 or 2 seconds as well.

I view in Firefox but it is the same issue. The published SCORMs in their LMS environment or even viewed locally perform fine.
- susanjohnson1
  Community Member
  1 month ago
  I use the code: <speak><break time="1.5s"/>sentence</speak> This solves the issue for me.

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Review 360 not playing audio

20 Replies

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