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RyanBrown-62e7e's avatar
RyanBrown-62e7e
Community Member
6 months ago

Review 360 Not Playing Sound or Video Automatically

Greetings, I am creating a short Storyline 360 project and am having difficulty getting the sound and video to work reliably and play automatically. There is supposed to be background music on th...
Review 360
storyline 360
RyanBrown-62e7e's avatar
RyanBrown-62e7e
Community Member
6 months ago

Update: there appears to be an issue with Review 360 if the first slide is on automatically advance, then it will not automatically play the audio and video on subsequent slides. I noticed for things published today.

  • ThomasHadley-78's avatar
    ThomasHadley-78
    Community Member
    6 months ago

    is such an issue automatically reported  to Articulate from this community page or does the individual user have to log it ? 

    If someone form Articulate can reply please

    • EricSantos's avatar
      EricSantos
      Staff
      6 months ago

      Hello ThomasHadley-78,

      Good question! I'm happy to help answer that.

      Issues raised in our community do not automatically generate support cases. Either the individual user logs a support case here, or our team can create one on your behalf.

      Please don't hesitate to reach out if you have additional questions.

  • EricSantos's avatar
    EricSantos
    Staff
    6 months ago

    Hi RyanBrown-62e7e,

    I'm glad to see VincentLayne and ThomasHadley-78 have already chimed in here.

    I understand that your second slide has background audio, and the third has a video. Also, this was working before. Would you be willing to share a copy of your Storyline file here or privately through a support case so we can run some tests with it, especially with that setup? We'd be happy to help check whether this issue is a result of a Storyline update and what version it happened in.

    You may also share it privately by sending it along in a support case. We'll delete it when we're done testing.