Forum Discussion
Review 360 requiring Articulate account holders to sign in to leave feedback
I have a Rise course being reviewed by several people on Review 360 and it is set to allow comments without an ID and to not require email to comment. Some of my reviewers had Articulate accounts for eLearning Heroes or support in the past but are no longer actively using the accounts. They are not 360 subscribers. Review is requiring them to sign in before they can leave comments. It is not ideal since most have not used their IDs in a long time and must reset their password before they can complete their review. With tight timelines, and busy schedules, this is causing abrasion and confusion with my project team. Is this an expected behavior? Can this be turned off so anyone can comment without signing in?
36 Replies
Hello,
Today this issue has become a problem. When clicking on the Review 360 link it directs reviewers to log into Articulate. Looking forward to a resolution.
Thank you!
Hi Mark,
We've seen cases before wherein reviewers previously created an Articulate ID through an Articulate 360 Trial subscription and forgot about them which then caused their email address to prompt a login when leaving a comment in Review 360. Here's an article on leaving comments in Review 360 for your reference.
Please ask your SMEs to reach out to our support team here so we can verify if they have an existing Articulate ID. If they do, they'll need to enter their account password moving forward to leave comments in Review 360.
Hope this helps!
We have a related problem - with people who have never had an articulate login.
All over the world we have had users accessing courses on review360 using a URL with no problem. As of yesterday however our Singapore SMEs are finding the URL is NOT taking them to the course in review360 but directly to a login screen... however when I use the same URL it takes me to the lesson.
Any thoughts? We're about to abandon review360 which would be a big blow.
If you have an articulate account you have to sign in, the no sign in is so people without an account do not have to create one.
