Forum Discussion
KellyAuner
12 months agoStaff
Hi, Claire!
I'm sorry to hear you've hit this snag and see you've connected with my teammate, Mark. We can continue the conversation in your case to keep all information in one place!
Hi, Stephanie!
It appears you've submitted a support case to get help with this issue. That was a great call! You will be hearing from one of our. talented Support Engineers soon via email to continue troubleshooting. In the meantime, here are are few initial steps to try: