Forum Discussion

NTatone's avatar
NTatone
Community Member
2 years ago

Review not loading - as of Friday March 31, 2023

Similar to Rise doing this back in Feb, it is happening to Review for me since Friday afternoon. I've emailed support. Anyone know of any tricks, or do I just need to be patient?
Review 360
KellyAuner's avatar
KellyAuner
Staff
2 years ago

Hi Madison,

Thanks for reaching out!

I'm sorry that you're experiencing this issue with your course not loading in Review 360, but I'm happy to help troubleshoot. I have a few clarifying questions to start.

  • Is this happening with one specific course or multiple courses?
  • Have you tried clearing your browser cache or using a different browser?
  • If you're using a VPN or Proxy network, you can try turning it off to see if it makes a difference.


If the issue persists, you may need to enlist the help of your IT team to open port 443 and add the domains in this article to your organization's allowlist for your Articulate 360 apps to work properly.

  • MadisonCurtin's avatar
    MadisonCurtin
    Community Member
    2 years ago

    Hello,

    I tried clearing my browser cache, and have tried a different browser. I
    also tried turning off the VPN.

    My other courses that are in Review360 are loading just fine.

    I've been able to upload items from work before without any issues.

    • JoseTansengco's avatar
      JoseTansengco
      Staff
      2 years ago

      Hi Madison,

      Thanks for the additional information. 

      If only one course is experiencing the behavior, then the issue might be isolated to just that one project file. Would you be willing to share a copy of your project file here or in private by opening a support case so we can take a closer look at the issue? We'll delete it when we're done testing!

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