Forum Discussion
Review won't allow users to leave comments.
Hi everyone,
There may be a new or more relevant thread so please point the way if so, but I am having a Review issue in my workplace. I have allowed users without Articulate ID to comment. These users are prompted to enter an email address prior to commenting. The users enter an email address. After entering email address they go to comment and are prompted to enter their email address again. This happens everytime they click on the comment box and as a result cannot comment. It occurs on both IE and Chrome, MS Edge does not appear to like Review very much.
Thanks in advance.
Has anyone found a solution for this issue?
Hi smasey!
Happy to help!
I noticed that you've connected with my teammate John Carlo, through a support case. As he shared:
"I understand users are being asked to sign in, even if the option to allow users without Articulate ID to comment is enabled. I apologize for the confusion. This is actually the expected behavior.
When the option is enabled, users will still be required to enter their e-mail address for notification and to confirm ownership of the comment. If the email address they use has an existing Articulate ID, they will be required to sign in. However, email addresses without an Articulate ID will still be able to leave their comments without needing to sign in".
Also, I see that John Carlo helped confirm that your colleague does have an existing Articulate ID. If they need help resetting their password or deleting the Articulate ID, please have them connect with us through a support case.
If you have any questions, feel free to reconnect with John Carlo through your case!
