Forum Discussion

JamesHoward-150's avatar
JamesHoward-150
Community Member
8 years ago

Review won't allow users to leave comments.

Recently, I've noticed that users cannot leave comments when I share a Review URL link with them. I have the box ticked to allow users to allow users to leave comments without an articulate accoun...
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RobBaker-2b5013's avatar
RobBaker-2b5013
Community Member
6 years ago

Hi,

I'm now getting the same issue.  Last week it seemed to work fine and now following an update even with the settings as below it still asks reviewers for an Articulate ID.  This is causing problems can we please have a solution?

  

VinceScoma's avatar
VinceScoma
Community Member
6 years ago

Hi Rob,

Thank you for reaching out! 

To help discover what might be causing this snag, are users being asked for their Articulate ID or to enter their email address? The reason I ask is when the option to Allow users without Articulate ID's to comment is enabled, they will be prompted for their email address when trying to leave a comment: 

After entering their email address, if there is an associated Articulate ID they will be prompted to sign-in. If your users are experiencing something different, I am more than happy to take a closer look! You can privately share which email address are affected with me by using this private link.