Review won't allow users to leave comments.

Hi Leslie,

I am experiencing this same issue where my reviewers are unable to leave comments. Review 360 is not accepting their email addresses when attempting to add a comment. It just keeps presenting the add email pop up for them when they click in the comments field. I have also tried 'dummy' addresses e.g nikki@email.com or glen@test.com and they are also not allowing comments to be added. The people reviewing have never used any articulate products before.

I have made sure that I have unticked the 'allow users without articulate IDs to comment'. Have tested in Edge and Chrome (our preferred browser).

If you can please help that would be great. I can give you the email addresses privately of the reviewers if you need to check. Thanks!