Review

Hi Nancy, 

It looks like the wrong account might be getting retained somewhere. Let's address the Review 360 and Storyline 360 sides to troubleshoot the issue. 

For Review 360, clear your browser's cache and make sure to sign in to the Teams account where you want to publish your courses.

For Storyline 360, follow these steps to remove all Articulate 360 files and registry keys from your computer, so we can ensure that you're signed in to the correct account:

1) Close the Articulate 360 desktop app by right-clicking the Articulate icon in your computer's system tray (by the clock) and choosing "Quit."

2) Go to your Control Panel and uninstall all Articulate 360 apps, including the Articulate 360 desktop app, Peek 360, Replay 360, Storyline 360, and Studio 360.

3) Download and extract this zip file on your computer: https://articulate-360-kb.s3.amazonaws.com/360cleanup.zip

4) Right-click the 360cleanup.bat file and choose "Run as administrator." The script should only take a few seconds to remove all the Articulate files and registry keys from your computer.

5) Reboot your computer.

6) Download the latest Articulate 360 desktop app here: https://360.articulate.com/downloads

7) Right-click the articulate-360.exe file and choose "Run as administrator."

8) Launch the Articulate 360 desktop app and click "Install" beside each authoring app you want to install.

9) Reboot your computer and test your Articulate apps.

Once completed, try publishing a course to Review 360 and check if it will appear under the correct account. If the issue persists, open a case with our support team here for further assistance.