Forum Discussion

WendyThomson-f5's avatar
WendyThomson-f5
Community Member
2 years ago

Reviewers asked to enter email and password when adding comment in Review 360

Hi, Our reviewers are getting prompted to enter their email address and a password when they attempt to add a comment in Review 360. Why is this happening and how can we stop it? The content is se...
Review 360
DanniRobinson-9's avatar
DanniRobinson-9
Community Member
8 days ago

I can see this issue was 2 years ago, but had the same issue today we a reviewer. Is there a way to get around it if the person reviewing no longer needs/wants an articulate account for the email they are using.

LucianaPiazza's avatar
LucianaPiazza
Staff
8 days ago

Hello DanniRobinson-9, 

Thanks for reaching out! I want to confirm that if a person's email is linked to an Articulate ID, they'll be prompted for a password. As a workaround, ensure the "Allow users without Articulate IDs to comment" option is checked in your Share Settings within Review 360. If they prefer not to use their Articulate account, they can use a different email not associated with an Articulate ID to leave comments. 

I hope this helps!