Forum Discussion

JaneJordan1's avatar
JaneJordan1
Community Member
2 months ago

Reviewers say comments are not saving

I am sending reviewers a link in Rise -I have published : Review>publish new version>Publish a new version of an existing item> click Publish >Click on review when finished publishing > select Share ...
rise 360
MarneeKavic's avatar
MarneeKavic
Community Member
2 months ago

I just had the same problem. A reviewer's comments did not save, and she did not realize it was not saving. This is very frustrating for clients. All the other reviewers' comments did save.

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    1 month ago

    Hi MarneeKavic​,

    Sorry to hear that you and your team are also having trouble with comments in Review.

    I see that you've already opened a support case being handled by my colleague, Christian. Thanks for sharing the affected Review link! He should be following up with you shortly.