Forum Discussion

JaneJordan1's avatar
JaneJordan1
Community Member
2 days ago

Reviewers say comments are not saving

I am sending reviewers a link in Rise -I have published : Review>publish new version>Publish a new version of an existing item> click Publish >Click on review when finished publishing > select Share ...
rise 360
JaneJordan1's avatar
JaneJordan1
Community Member
1 day ago

If this is a known issue are there any measures in place to fix this ?

KellyAuner's avatar
KellyAuner
Staff
19 hours ago

Hi JaneJordan1,

Thanks for reaching out!

Can you confirm if you've received any email notification of a new comment on the course? If you're not receiving this notification, the issue may be on the side of the reviewers. Please have them try the following steps:

  1.  Reload the page and try leaving a comment again.
  2. Clear cache and cookies
  3. Update the browser to the most up-to-date version
  4. Disable extensions or try incognito mode
  5. Confirm that firewalls aren't blocking access to Articulate services, and enable this list of Articulate 360 Network Endpoints. They may need their IT team for this!

If the issue persists, please let me know here or in a support case!