Forum Discussion
Reviewers say comments are not saving
I am sending reviewers a link in Rise -I have published : Review>publish new version>Publish a new version of an existing item> click Publish >Click on review when finished publishing > select Share ...
I have the same issue with several language versions of a course. I contacted support and was advised to clear my cookies, but this did not resolve the problem. Currently, my reviewers have to type the same comment several times before it appears. Each time, I provided specific instructions, and unfortunately, some comments were not received and cannot be requested again. I hope this issue will be resolved soon.
Hi, RalitsaDoych211!
Thanks for following up on this. I see you've connected with my teammate, Christian. I understand you cleared your browser cache without any success. Have you asked your reviewers to clear their cache as well? Since you haven't received an email notification about a new comment, the issue may be on their end!