Forum Discussion

JaneJordan1's avatar
JaneJordan1
Community Member
1 month ago

Reviewers say comments are not saving

I am sending reviewers a link in Rise -I have published : Review>publish new version>Publish a new version of an existing item> click Publish >Click on review when finished publishing > select Share ...
rise 360
KellyAuner's avatar
KellyAuner
Staff
1 month ago

Hi JaneJordan1,

Thanks for reaching out!

Can you confirm if you've received any email notification of a new comment on the course? If you're not receiving this notification, the issue may be on the side of the reviewers. Please have them try the following steps:

  1.  Reload the page and try leaving a comment again.
  2. Clear cache and cookies
  3. Update the browser to the most up-to-date version
  4. Disable extensions or try incognito mode
  5. Confirm that firewalls aren't blocking access to Articulate services, and enable this list of Articulate 360 Network Endpoints. They may need their IT team for this!

If the issue persists, please let me know here or in a support case!

JaneJordan1's avatar
JaneJordan1
Community Member
28 days ago

Have asked reviewers to do the above and no change to not being able to save comments

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    27 days ago

    Hey JaneJordan1​,

    Thanks for following up and confirming.

    I'm sorry to hear that those steps did not improve the issue. No worries! I'd like to connect you with our support engineers so they can work with you directly. I've opened a support case on your behalf and sent you an email, with steps on how to share the affected Rise course and Review link for testing.

    We can continue the conversation there!