Forum Discussion

JaneJordan1's avatar
JaneJordan1
Community Member
1 month ago

Reviewers say comments are not saving

I am sending reviewers a link in Rise -I have published : Review>publish new version>Publish a new version of an existing item> click Publish >Click on review when finished publishing > select Share ...
rise 360
LB77uk's avatar
LB77uk
Community Member
26 days ago

This has been a big for me. I've reached out before but no solution offered has helped. It's very frustrating to reviewers who have spent time leaving comments.

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    25 days ago

    Hi LB77uk​,

    Thanks for checking in on this.

    I see that you had previously been working with my colleague Carlo, through a support case. It looks like he sent you an email with additional troubleshooting steps on 03/11/26. It's possible that email slipped by or was diverted to a junk folder. No worries! I'm happy to resend it again, for your reference.

    Please let us know if you receive it!