RISE - Cannot upload Cover Photo

Thanks for telling us about this, Philip.  We don't want you to start from scratch either!  I have two questions:

1. Is this specific to one image file you're uploading, or is there an issue with any photo you try?
2. Would you mind sending us the Rise SHARE link for this course?  You can click here to send it privately if you'd prefer.

We'll get to the bottom of this!

Thanks - Yes I was able to upload all of my videos perfectly. it is the cover photo that has a message to "Try Again" but the error will not clear. I do not have a menu button to upload. It is missing.

I click on "Dismiss" but nothing happens and the error is still there. There is NOT trash button or upload option.

I was able to upload the photo and it works... thanks

I am having the same problem.  I know there were a lot of issues 2 days ago, which were supposedly resolved, but now when I look at a couple of my courses that had cover photos, I still have that error message that cannot be cleared, even when I click the "Dismiss" link.

Hi Martin! Sorry you’re running into this. We just pushed a new Rise release in the last hour that should allow you to dismiss that error. Could you please try uploading the cover photo again, and let me know how you make out?

Great to hear! Thanks for letting us know. :)

Hi, I have tried uploading a cover photo and it would not go through.  It has been stuck at Uploading for over a week.  I cannot cancel out of it.

How can I get it to clear?

Yikes, that's a long time to be stuck! I'm glad you reached out--I can help. 😀

In the course settings, under Cover Photo, do you see the trash can icon? If so, is the picture deleted if you click the icon?

Also, what browser were you using when this happened? These are supported for authoring Rise courses. Have you tried uploading the cover photo in a different browser?

I'd be interested to try the upload on my end, if you don't mind sending me a copy of the image file. I'll be standing by!

Thanks, Shawn. I'm going to report this to our administrator. Could you also send me the Share link to your course? If you would rather send it privately, just use this form. If you decide to open a case, be sure to let me know the case number so I can hop in and take a look.