Forum Discussion
Rise - The media could not be loaded, either because the server or network failed or the format is not supported
Hello
I have a user who purchased a course from us experiencing an error "The media could not be loaded, either because the server or network failed or the format is not supported" when attempting...
I see from this issue https://community.articulate.com/discussions/rise-360/rise-video-embeds
that the video should be in the exported file. So why would an outage affect that if it was previously exported?
Hi, Daniel. You're right - your media and other assets are contained within the output and don't rely on our server once hosted on another platform. Our cloud hosting provider was mitigating a widespread issue that could have affected other platforms using their service, as well.
If your customers are still getting this error when accessing your media content, however, we'll be happy to help!