Forum Discussion
Rise - The media could not be loaded, either because the server or network failed or the format is not supported
Hello
I have a user who purchased a course from us experiencing an error "The media could not be loaded, either because the server or network failed or the format is not supported" when attempting...
Hi Sean,
This could be a bad upload. We can start first by finding out if it is LMS-specific. Try testing your course in SCORM Cloud.
You can also open a support ticket with us here. Please include one of the videos; we'll be more than happy to investigate what may have happened.