Forum Discussion

AgataBednarz's avatar
AgataBednarz
Community Member
4 years ago

Rise 360 - photo adding issue

Hi, I am new to Rise 360. In the course I've used 3 columns option and want to add photos to those columns, but every time I try to upload them I get an error. Photos from the Articulate library w...
rise 360
nicolefrancke's avatar
nicolefrancke
Community Member
4 years ago

Hello, I cannot access any photos on the content library for  Storyline 360. I have a license and installed the Articulate suite. In Storyline 360 v3.53.25436, I see characters, videos, icons. I cannot insert illlustrations or photos. The images do not show up and when I click Insert, I get a selected illustrations were not downloaded successfully message. How do I get access to these features?

  • hazelB's avatar
    hazelB
    Staff
    4 years ago

    Hi Nicole

    Sorry to hear you've run into trouble with Content Library for Storyline 360. 

    Please start by checking the network endpoints and ports detailed here. You would need to enlist the help of your IT department to help with that.

    I'd also like to let you know that this discussion thread is about Rise 360,  if you have issues regarding Storyline, you can post your Storyline queries here so that the correct team will see it right away. Thanks!

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