Forum Discussion
Rise 360 | Uploading Audio Files Not Working
Hi everyone,
I’ve added an audio block in a Rise course, but I’m unable to upload an mp3 file. There’s no error message – nothing happens at all.
Is this a known issue?
I'm glad it wasn't just me today! I just opened my course back up and now the audio files are working again. 🤷♀️
Hello TarynHunt-a1f89 and Deborah_B800,
Sorry to hear about the audio issues in Rise 360!
I'm glad the audio files are working again on your end, TarynHunt-a1f89. But are you now able to upload MP3 files to your Rise blocks? It was possibly a network glitch, as I was able to upload a short audio file to an Audio block.
If the issue persists, would you be willing to share the affected audio file with us so we can run some tests with it? You may also share it privately by sending it along in a support case. We'll delete it when we're done testing.