Forum Discussion

stantonmacke029's avatar
stantonmacke029
Community Member
5 years ago

Rise 360 on Mac OS - "Import Translated Text" button not working

I have been having some translation import issues on my work PC, so thought I'd try my personal Mac. Unfortunately when I click the "Import Translated Text" button, nothing happens. The click is ign...
rise 360
NANCYSUEUR's avatar
NANCYSUEUR
Community Member
3 years ago

Hello Lea

I have the same problem with My computer (not a Mac). The processus is turning since this morning et nothing happen

 

  • AngeloCruz's avatar
    AngeloCruz
    Staff
    3 years ago

    Hello Nancy! I'm sorry to hear that you are encountering an issue importing your translation into Rise 360.

    Have you tried re-exporting a new translated file and using that to import it back to your course in Rise 360? You can also try clearing your browser's cache first or using a different supported browser, as Lea suggested above.

    If the issue persists, I would suggest opening a support case with us here so that our team can take a closer look at what's happening.