Forum Discussion
Rise 360 PDF Published - "Download Content" not downloading anything
Hello, I'm having trouble downloading a course as a PDF. I click on "Publish" and then it sends me an email with a link saying that my content is ready for download. I click on the link and then cli...
If you are using a Windows computer, after clicking Publish, do not choose BACK TO COURSE. Stay on the publish page, and the ZIP file will automatically download once the publish task has been completed.
Thank you for your reply! Under PUBLISH, for LMS and Web options, I am able to download zip files, but for the PDF option, it doesn't download anything even though I waited out and only provides me an email link.
Hi Seungeun!
Glad to see Karl has been helping you out! Happy to jump in here!
Testing the behavior on my end in Google Chrome, I was able to publish a sample Rise lesson to PDF and retrieve it from my 'recent downloads' folder successfully. Here's a quick screen recording showing my results!
To clarify, have you already checked the Downloads folder on your machine to confirm the file has not been added? Web browsers have a setting allowing users to toggle download notifications on or off.
Is it possible the file is being downloaded silently, without a pop-up message making you aware?
Looking forward to hearing from you!
I didn't change any settings but I tried again after some time has past and now it's working on both Edge and Chrome and the PDF appears in the download page!
I'm thinking it was just a temporary browser issue and not sure what the real reason for the error was, but thank you very much for showing the screen recording.
