Rise 360 quiz not showing correct when answer choices are right

I am having this same problem in two different lessons, one of which started life as a Multiple Select, and one that did not. This workaround did not solve the problem in the one that started as a Multiple Choice, rather than a Multiple Select.

This is a very big problem for my client's e-learning course, and is a major glitch that should be getting absolute prioritization. Is anything being done to correct this?