Forum Discussion
Rise 360 stuck in processing
We are experiencing that now, this is the second incident in the last couple of days; the first one was different RISE module with different SL block. The first one seems to resolve by itself, deleting the block and recreating it doesn't solve it for us. Any ideas?
Close that tab. Exit out. Open another tab and access Rise. It’ll probably show up!
Patrick Mannion
Instructional Designer - Manufacturing
PatrickMannion@lucidmotors.com
Office: 650 802 8181
Direct: 408 761 1825
lucidmotors.com
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This message and any attachments are Confidential Information, for the exclusive use of the addressee and may be legally privileged. Any receipt by anyone other than the intended addressee does not constitute a loss of the confidential or privileged nature of the communication. Any other distribution, use or reproduction is unauthorized and prohibited. If you are not the intended recipient, please contact the sender by return electronic mail and delete all copies of this communication
Unfortunately, it doesn't appear to be a cache problem on the browser, I am seeing "course processing" and other collaborators in the course also seeing that when they open the course. I just returned to the same place, after restarting the computer, it is still 'course processing'.
Hi Andreas! Were you seeing an issue with a Storyline block not appearing in your Rise 360 course?
If so, we just released a fix for that problem today! You can export your Rise course for web or LMS again, and everything should work as expected. Let me know how it goes!
Hi Alyssa, I checked there isn't any update yesterday or today, my version is V3.46.23620.0
Hi Andreas. It sounds like your Rise course is in a stuck state. I see that you started working with our support team. I'll let Ji know these details and ask him to work with our engineers to see if we can help with fixing your course.
