Forum Discussion
Rise 360 stuck in processing
Hi Alyssa,
Thanks for reaching out. Unfortunately I am not allowed to share the video (private resource), but the issue is not restricted to a single video but to any and all that I try to upload.
I edit the videos in Camtasia 2020 and export them to .mp4 - should I try a different format (the only alternative I have is .mov) or some specific settings like framerate?
This one in particular worked on a 4th attempt (done an hour after the first unsuccessful three that were stuck).
Video processing times are agonizingly long
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