Forum Discussion
Rise 360 stuck in processing
Rise 360 is stuck processing an image change from content library. I hit cancel with no result. Tried closing and opening still stuck. Any advice would be appreciated.
Hi folks, I've had a similar issue many times and found that the culprit is often an accent when I'm working on a French version of a course.
I've had to remove accents in:
- Filenames of images or videos I'm trying to load in an Image/Video block
- Files in the Resources tab of a Storyline file, when loading a Storyline block.
e.g., If my original file was picturé.jpeg, if I renamed it to picture.jpg (without the accent on the 'e") the processing issue stopped.